Shipping policy

At VivaSpace.in we strive to deliver your orders safely and on time. Please read our shipping policy carefully before placing an order.

1. Order Processing Time

  • All orders are processed within 1–3 business days after payment confirmation.

  • Orders are not processed on Sundays or public holidays.

  • During sales, festive seasons, or high demand periods, processing times may be slightly extended.

Once your order is dispatched, you will receive a confirmation email/SMS with tracking details.

2. Shipping Charges

We offer:

  • Free shipping on orders above ₹999
    OR

  • Shipping charges calculated at checkout based on your location.

Any applicable shipping charges will be clearly displayed before payment.

3. Delivery Timelines

Estimated delivery times:

  • Metro Cities: 3–5 business days

  • Other Cities/Towns: 5–8 business days

  • Remote/Rural Areas: 7–12 business days

Please note these are estimated timelines and not guaranteed delivery dates.

4. Shipping Partners

We ship through trusted third-party courier services across India to ensure safe and secure delivery.

Once dispatched, the shipment is handled by the courier partner, and delivery timelines are subject to their operational capacity.

5. Order Tracking

After dispatch, you will receive:

  • Tracking number

  • Courier partner details

  • Tracking link

You can track your shipment directly through the provided link.

If you do not receive tracking information within 3 business days, please contact us at:
📧 rabs6161@gmail.com

6. Delivery Delays

Delays may occur due to:

  • Weather conditions

  • Natural disasters

  • Government restrictions

  • Logistic disruptions

  • Incorrect shipping address provided by the customer

VivaSpace.in is not liable for delays caused by courier services or unforeseen circumstances.

7. Incorrect Address or Failed Delivery

Customers are responsible for providing accurate shipping details.

If:

  • The address is incorrect

  • The delivery attempt fails due to customer unavailability

  • The order is returned to us

Re-shipping charges may apply.

8. Damaged Packages

If you receive a visibly damaged package:

  • Do not accept the delivery if possible

  • Record an unboxing video

  • Report the issue within 48 hours of delivery

Email us immediately with photos/videos at:
📧 rabs6161@gmail.com

Claims without proof may not be eligible for replacement.

9. International Shipping (If Applicable)

Currently, we:

☐ Ship only within India
OR
☐ Offer international shipping (additional charges and customs duties may apply)

(Customs duties and taxes are the responsibility of the customer.)

10. Contact Information

For any shipping-related questions, contact us:

VivaSpace
📧 Email: