Refund policy

At VivaSpace.in, we are committed to delivering high-quality electronic table lamps that enhance your space. Because our products are electrical in nature, we follow specific return and refund guidelines to ensure safety, fairness, and product integrity.

Please read this policy carefully before placing an order.

1. Eligibility for Returns

We accept returns only under the following conditions:

✅ Damaged Product (During Transit)

If the product is received physically damaged, cracked, or broken.

✅ Manufacturing Defect

If the lamp does not function due to a manufacturing defect.

✅ Incorrect Item Delivered

If you receive a different product than what you ordered.

2. Mandatory Unboxing Video

To process any return or damage claim, an unboxing video is mandatory.

The video must:

  • Be recorded from the moment the package is opened

  • Clearly show the outer packaging

  • Show the product and any visible damage

  • Be continuous (no cuts or edits)

Without an unboxing video, we may not be able to approve the return request.

3. Return Request Timeline

  • You must report any issue within 48 hours of delivery.

  • After 48 hours, returns will not be accepted.

To request a return, email:
📧 rabs6161@gmail.com
Include:

  • Order number

  • Clear photos/videos

  • Description of the issue

4. Non-Returnable Conditions

We do not accept returns for:

  • Change of mind

  • Minor color variation due to lighting/screen differences

  • Improper installation or misuse

  • Damage caused after delivery

  • Products without original packaging

  • Used or installed lamps

Electrical products once installed cannot be resold and therefore cannot be returned unless defective.

5. Replacement Policy

If your return is approved:

  • We will arrange pickup (where serviceable), OR

  • You may be asked to ship the product back to our warehouse

After inspection:

  • A replacement will be shipped within 3–7 business days

We prioritize replacement over refund for defective items.

6. Refund Policy

Refunds will be processed only in the following cases:

  • Product is out of stock for replacement

  • Replacement cannot be arranged

  • Verified severe manufacturing defect

Approved refunds will be processed within 7–10 business days to the original payment method.

Shipping charges (if any) are non-refundable unless the error was from our side.

7. Cancellation Policy

  • Orders can be cancelled within 12–24 hours of placing the order.

  • Once shipped, cancellation is not possible.